 (1).svg){kind=small}
Data & Analytics
Leverage AI and analytics for real-time insights, data-driven decisions, and organizational growth with our advanced capabilities.
- Solutions
Intelligent Automation
Harness automation's power for efficient operations, from RPA to AI workflows, boosting productivity and fostering innovation.Enterprise Applications
We leverage market-leading enterprise applications to help you optimize operations, leverage cost advantages, transform customer experiences, and discover new value.Cloud, Infra & Digital Security
Build secure cloud infrastructures for scalable digital transformation, protecting your business from evolving cybersecurity threats.Digital Engineering
Drive digital transformation with tailored engineering solutions, delivering intuitive experiences and high-performance software for your business.Latest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- ConsultingLatest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- CareersFeatured
Featured - AboutFeatured Marlabs Experience CenterHere's a sneak peek into the Marlabs Experience Center - A digital playground for our clients & colleagues where novel ideas come to life. Marlabs Data Ingestion FrameworkFind out why the Marlabs Data Ingestion Framework can serve as the backbone to your analytics structure by creating a single source of truth from disparate data sources.
- Solutions
Data & Analytics
Leverage AI and analytics for real-time insights, data-driven decisions, and organizational growth with our advanced capabilities.Intelligent Automation
Harness automation's power for efficient operations, from RPA to AI workflows, boosting productivity and fostering innovation.Enterprise Applications
We leverage market-leading enterprise applications to help you optimize operations, leverage cost advantages, transform customer experiences, and discover new value.Cloud, Infra & Digital Security
Build secure cloud infrastructures for scalable digital transformation, protecting your business from evolving cybersecurity threats.Digital Engineering
Drive digital transformation with tailored engineering solutions, delivering intuitive experiences and high-performance software for your business.Latest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- ConsultingLatest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- CareersFeatured Featured
- AboutFeatured Marlabs Experience CenterHere's a sneak peek into the Marlabs Experience Center - A digital playground for our clients & colleagues where novel ideas come to life. Marlabs Data Ingestion FrameworkFind out why the Marlabs Data Ingestion Framework can serve as the backbone to your analytics structure by creating a single source of truth from disparate data sources.
- Solutions
Data & Analytics
Leverage AI and analytics for real-time insights, data-driven decisions, and organizational growth with our advanced capabilities.Intelligent Automation
Harness automation's power for efficient operations, from RPA to AI workflows, boosting productivity and fostering innovation.Enterprise Applications
We leverage market-leading enterprise applications to help you optimize operations, leverage cost advantages, transform customer experiences, and discover new value.Cloud, Infra & Digital Security
Build secure cloud infrastructures for scalable digital transformation, protecting your business from evolving cybersecurity threats.Digital Engineering
Drive digital transformation with tailored engineering solutions, delivering intuitive experiences and high-performance software for your business.Latest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- ConsultingLatest
Marlabs acquires Data Analytics & AI Consulting Firm, Onebridge
Leveraging the power of EDGE computing to revolutionize brewing operations
- CareersFeatured Featured
- AboutFeatured Marlabs Experience CenterHere's a sneak peek into the Marlabs Experience Center - A digital playground for our clients & colleagues where novel ideas come to life. Marlabs Data Ingestion FrameworkFind out why the Marlabs Data Ingestion Framework can serve as the backbone to your analytics structure by creating a single source of truth from disparate data sources.
- CareerFeatured
- AboutFeatured Marlabs Experience CenterHere's a sneak peek into the Marlabs Experience Center - A digital playground for our clients & colleagues where novel ideas come to life. Marlabs Data Ingestion FrameworkFind out why the Marlabs Data Ingestion Framework can serve as the backbone to your analytics structure by creating a single source of truth from disparate data sources.
Global
Contributors
No results found.
T
hrough a strategic partnership with Marlabs, the pharmaceutical giant successfully implemented a digital transformation plan that increased profits, improved efficiency, and enhanced the customer experience across its vast global operations.
The Story
Introduction
In the rapidly evolving digital landscape, businesses must adapt and innovate to maintain a competitive edge. Therefore, a comprehensive digital transformation plan was paramount for a global leader in developing and manufacturing containment and delivery systems for injectable medicines. With 50+ factories in 28 countries and an output of 100 million injectable medicine components per day, this pharma giant required expert guidance to navigate the complex terrain of digital innovation. Marlabs, a leading digital transformation company with a proven track record of excellence in forging collaborative partnerships to guide clients through uncharted territory, was a natural choice. Together, they embarked on a journey to revolutionize the pharma giant’s operations and customer experience.
Defining the Scope of Digital Transformation
With numerous potential areas for digital intervention, such as streamlining processes, integrating operations, and enhancing customer engagement, the task was to prioritize and tackle the most pressing concerns.
Overcoming Technological Limitations
Ensuring that the digital solutions implemented would be compatible with existing systems and infrastructure while minimizing disruption to day-to-day operations.
Balancing Speed and Quality
The pharma giant needed a digital transformation partner to deliver rapid results without compromising quality or disrupting underlying business.
Related Industries
Related Services
Our Approach
Identifying the Challenges
The Digital Transformation Centre (DTC)
Establishing a Bangalore-based DTC to spearhead the company’s global digital initiatives, with Marlabs playing a pivotal role in developing a comprehensive digital infrastructure blueprint and fostering innovation through close collaboration.
A Strategic Partnership
As partners in digital transformation, Marlabs devised a comprehensive digital infrastructure blueprint, combining strategic thinking and technical expertise to create a plan for rapid, high-impact implementation. Marlabs assembled a team of experienced senior executives who provided strategic thinking and technical expertise in major digital platforms such as SAP HANA, Azure, UI&UX, and Sitecore.
Operational Support
To ensure the continued success of the collaboration, Marlabs deployed a team of 50+ technology professionals to assist in implementing the plan, providing ongoing support to the DTC, and bringing the digital transformation vision to life.
Implementing the Digital Transformation Initiatives
Revamping E-commerce
Marlabs overhauled the company’s website in a matter of weeks by integrating Sitecore experience commerce, SXA accelerators, SAP, and plugins, making it easy and intuitive for the customers to use. The much-improved website resulted in a 40% increase in speed, improved navigation, multi-language support, and an additional $1.4 million profit from small quantity orders within the first year.
Enhancing User Experience
Introducing Marlabs’ proprietary SharePoint-based solution to improve user interfaces on legacy infra-systems resulted in higher adoption rates, user-generated business process improvements, a range of user-generated dashboards and insights, and more efficient supply chain management.
Augmenting Critical Functions
Technicians from Marlabs played a pivotal role in supporting the Network Operations Center (NOC) and Security Operations Center (SOC) by resolving P1, P2, and P3 service requests and various security issues, reducing IT backlogs, and ensuring uninterrupted global technical support.
Driving Digital Marketing
Marlabs’ rapid automation of the company’s website and implementation of SEO, Google AdWords, and social media initiatives led to a 10% increase in qualified customers through digital channels within six months and significantly improved on-site engagement and conversion rates.
The Result
Profits and Efficiency
The digital infrastructure blueprint, designed for immediate impact, has driven a 54% increase in profits with more efficient processes, such as the integration of DocuSign.
B2B Sales Growth
The vastly improved e-commerce site has led to higher B2B sales and a better customer experience.
Scalable Solutions
Establishing a modular platform for phased launches allows for future expansion and optimization.
Trusting the Future
As the pharma giant continues to execute its transformation blueprint, Marlabs remains a trusted partner, poised to support supply chain rationalization, IT infrastructure enhancement, and SharePoint optimization.
The Impact
The collaboration between Marlabs and the pharma giant has demonstrated the potential of a synergistic partnership in the digital transformation arena. Through trust, expertise, and unwavering commitment to working together, they revolutionized the pharmaceutical company’s operations, enhanced the customer experience, and drove remarkable results. As a leader in digital transformation, Marlabs continues to pave the way for businesses to reimagine their futures and thrive in an increasingly digital world.
No results found.